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Who we are

Basingstoke NeighbourCare was formed as a registered charity in 1997 to provide an accompanied transport service to those in genuine need in our community and, in 2010, a befriending facility was formally established.  We are a key resource which enables people to stay independent and remain in their own homes for longer.

In 2013 Basingstoke NeighbourCare further enhanced its legal status by registering as a Charitable Incorporated Organisation under the governance of the Charity Commission.

We currently help over 500 people in the local community and are supported by a hard-working, friendly, well organised and dedicated team of trustees, office staff, fund raisers and volunteers.

We continue to seek new people who need our help; new volunteers to join us as drivers or befrienders; new sponsors who can offer either donations or help by providing services for the charity; and people interested in becoming trustees, to take an active role in taking the charity forward.

At Basingstoke NeighbourCare we are focused on doing our very best to support those in genuine need in the community we serve.

  • Our role in the community Open or Close

    We support clients by providing a transport service to those who are unable to use other forms of public transport, e.g. for the elderly, infirm or those who need a little help with mobility.  This includes transporting people to medical appointments and therapy sessions, providing trips to visit a loved one, helping them to the library, taking them to older persons’ clubs, or simply taking them shopping. Some of our volunteers are able to assist with clients’ wheelchairs.

    We also offer a befriending service for lonely and isolated members of the community. Befrienders are volunteers who are matched carefully with clients who are in need of company or help with reading or form filling.

    Our volunteers devote anything from an hour a week to a couple of hours a day to assist our clients and we know from the feedback and comments we receive from clients and their families that our service really makes a difference to the lives of the people they help.

    We rely on our team of dedicated volunteers to provide our services and it is the community spirit that they possess which enables us to deliver a high quality service in a low key way.

  • Some of our Basingstoke NeighbourCare team Open or Close

    We are a strong team of volunteers and staff and each have our roles:

    Our Patron

    ladyThe Countess of Portsmouth

    “I was invited to become Patron of Basingstoke NeighbourCare in 1997 when it first began, and I realised immediately what a wonderful charity it is because its work is true charity – volunteers putting ‘Love they Neighbour’ into action.
    I’ve seen NeighbourCare grow and grow, from a tiny operation in the beginning, with just a few volunteers and clients, to the organisation that helps many hundreds of people a year today.
    There have been highs and lows – worrying times when we thought we might go under; money is always the problem.  But the need for NeighbourCare’s services is always there and somehow, with determination and sometimes sheer stubbornness, we have survived.


    The Trustees

    colinColin Hunsley - Chairman

    Colin moved to Basingstoke in 1979 to marry his wife Cathy and start work at Vickers Medical and is now a director of ClearViewIP, a company specialising in intellectual property.
    Colin joined Basingstoke NeighbourCare in October 2010 and was appointed Chairman in June 2011.  He had previously been a trustee of the national charity Action Medical Research.
    “After more than ten years I decided it was time for something new and more local which Basingstoke NeighbourCare has provided perfectly.”


    cherryCherry Clayton –Treasurer

    Cherry joined NeighbourCare as Treasurer in 2011. Cherry is a qualified accountant and has put her working experience to good use in keeping the Charity’s finances on track.  
    Cherry says that her role is challenging and is very worthwhile especially when you hear how much our organisation is appreciated by our clients.


    dianaDiana Charnell – Secretary

    Diana has lived in Chineham since 1979 and worked as a company secretary at ITT Industries for 20 years until she retired in 2011.  She joined NeighbourCare as a volunteer driver and befriender in 2012 and was appointed a trustee a year later.
    “NeighbourCare is a great charity to get involved with – it is so rewarding to see the difference a little help can bring to those in need.”


    peterPeter Robson – Trustee

    Peter has a degree in Chemical Engineering from Leeds University and worked for a multinational company for 25 years before joining the charity sector as a fundraiser for Action for Blind People, the Firefighters Charity and  Pelican Cancer Foundation. Peter looks for opportunities that provide extra income for NeighbourCare.

  • From the office team Open or Close


    “It is a pleasure to work with the volunteers and clients of NeighbourCare in our local community.  It is a job really worthy of its cause.”


    I am very fortunate to work for NeighbourCare.  We have such lovely clients who are helped by our team of dedicated Volunteers. A trip out to a medical appointment can be the highlight of a client's day.  A time to chat and put the world to rights.  It is an honour to make these arrangements for our clients."


    “Helping to organise lifts for clients so that they can get to their appointments, be they medical or going out to do some shopping, is very rewarding and gives a great deal of job satisfaction.  However, none of this would be possible without the excellent team of NeighbourCare volunteers.”


    "My name is Kate and I am the Befriending Co-ordinator. I really enjoy meeting our clients, matching them up with a volunteer Befriender, and seeing how their friendship blossoms. It's great to be part of NeighbourCare, knowing that I am able to help elderly people in my local area feel less lonely and isolated. "


  • What people say about NeighbourCare Open or Close

    “NeighbourCare provides the support when and where it is needed to allow people to access medical and other services. This simple charity, which puts those in need together with volunteers who can help them, is a great help to many.”

    Sean Keating

    Hampshire County Councillor
    NeighbourCare volunteer for 13 years


    “I would like to endorse NeighbourCare as a very worthwhile service which fulfils a demand.
    The work which is undertaken by the charity to help those in need in the community is so important for wellbeing and quality of life for so many people.”

    Elaine Still

    Hampshire County Councillor

Contact Us


01256 423855



Our Office


Basingstoke NeighbourCare,

The Orchard, White Hart Lane

Basingstoke, RG21 4AF