Who we help

We have volunteers, who use their own cars, to pick you up from your home to drive you to:

Appointments - accompanying you to medical appointments and, if under 1 hour, wait with you.  Then take you back home

Clubs - taking you to your local club - social and health related

Visits - helping you to visit a loved-one in hospital, nursing or residential home

Shopping - taking you shopping

Since we reimburse our volunteers’ costs, for using their own cars, we request a donation from clients to help pay for the service.  We accept HCC travel vouchers.

We have a dedicated Befriending Co-ordinator who will assess clients’ requirements and carefully match each client with a volunteer befriender. A volunteer will come to your home to see you once a week for a chat over a cup of tea. They may also if you wish, particularly if you have sight difficulties, read your mail for you and help you fill in forms or write birthday/Christmas cards for you. Our service excludes housework or personal care.

Basingstoke NeighbourCare helps with simple tasks for people who are in need, using a team of volunteers. Old or young, clients who live in the Basingstoke & Deane area can register for our services if they have a genuine need for them. This may be because they are unable to use normal public transport or taxi service by reason of age, ill health or disability; or they need assistance with shopping, for example.

Where we make a difference is our volunteer will wait during the client’s appointment and then take them home again, provided the waiting time is not longer than one hour. If the appointment is longer than one hour we can arrange for the client to be picked up later and taken home. We will also assist our disabled clients with wheelchairs if necessary, but clients must be able to get in and out of the volunteer’s car themselves as our volunteers are not trained to assist with this. 

Simply phone the Helpline on 01256 423855 and tell us about the type of assistance you require. Our Helpline is open Monday to Friday between 9 a.m. and 4 p.m. with an answer-phone service outside of these hours. We will then try to match your request to our team of volunteers when we return your call.

Donations are crucial to keep the charity funded. For this reason we ask clients for a donation (currently between £6 and £10 for local journeys).  These are used to help cover our running costs and cover any travel costs incurred by our volunteers. We can also accept local authority travel vouchers.

Our coordinators provide the link between our dedicated team of volunteers and the clients we serve in the local community and enable us to deliver an excellent, high quality service. 

Basingstoke NeighbourCare is easy to use. We have a friendly team of office staff who will answer your telephone call.  If you are a new client, simply call our help-line and register. The help line is available 9 am to 4 pm Monday to Friday and an answer-phone is available out of hours. Once this has been done, your needs are matched against our team of volunteers. For driving jobs we need at least 48 hours’ notice to enable us to find a suitable volunteer. For befriending our dedicated Co-ordinator will contact you to make an appointment to come and see you, and then she will match you with the volunteers available. This process will take at least two weeks.